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Frequently Asked Questions
For Email Marketing you can trust I feel it necessary that I answer all my emails personally because it is the only way to maintain contact with the collectors and really know their needs. I also prefer to control the flow of information and make sure no one gets misinformed. So Please if you have questions and can not find the answers here contact me directly at info@ClaireTaylorDolls.com and I will get back to you as soon as I can. I gets lots of emails daily and sometimes it takes a few days for me to get back to you but I will as soon as I can. New Full Body Editions UPDATE!I introduced my new full body babies at IDEX. I did not sell out the editions of my dolls at IDEX and I will have these dolls available online, only prototypes were sold at IDEX. These are the dolls I will be making during this year 2012. An email will be sent to my mailing list with pictures and information. However, I will not be taking any deposits on these new edition dolls. I will send an email when the dolls are completed and put them up for adoption then when they are ready to be shipped. There will be no deposits and then waiting for the dolls to be made. These are some pictures of the dolls Introduced at IDEX they are not good pictures because I took them at IDEX where the lighting was horrible. I will be updating my web site with new pictures as I make the dolls and better pictures become available. http://s366.photobucket.com/albums/oo101/jameriko/IDEX%202012/ Petite Nesiah will be available with or without an armature, for now I have pictures of Nesiah with the armature on Petite Nesiah's page. I will post pictures of Nesiah without the armature within a week or so. I post a video with both dolls too. I had many collectors waiting for their dolls before I decided it was not working out with taking deposits and having the collectors wait for the babies. The wait for the full body babies is just too long for me to feel comfortable having collectors deposits and then keep them waiting for that amount of time. I will be auctioning one each of the babies on eBay
Do You do custom orders? I do not do custom dolls however you can join my email list and you will be notified when I have silicone babies or kits available.
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Do you have any dolls available right now? When I have dolls available are listed on my Available Dolls web page. I will not be taking any orders for dolls right now. I will be busy making the dolls already on order to send home to their mommies and I getting ready to go to IDEX 2012. Is it possible to buy one of your Janika reborn doll kits? I am sorry Janika is not a reborn doll kit. She is a Limited Edition silicone artist doll that has already sold out. However, I do have vinyl doll kits available. You can see my available kits on my vinyl doll Kits page; Click here to see Vinyl Doll Kits Are you going to have soft silicone full body doll kits? At this time I do not plan to ever have any silicone full body dolls available as kits. What are Limited Edition Dolls? Limited Edition Dolls are dolls made to a specified amount. When that amount is made no more will ever be made of that doll. It does not mean a doll is out of stock and there will be more available later. This means that there will not be any Janika dolls available again soon. There were only 12 available and the 12 dolls have been sold. All the silicone dolls I make are limited editions. I will send out an email to my mailing list when another edition opens up so you can get a doll from the the new edition introduced. How much does one of your dolls cost? Each doll has a different price because each doll is made differently. By visiting each individual doll's web page you will see the price listed there. Do you offer lay away? Yes, I offer lay away up to 6 months for silicone dolls. I put all the deposit information on the individual Doll's page when the doll becomes available. The deposit varies for each doll based on the price of the doll. All deposits and lay away payments are non- refundable and are not transferable to another doll. If you decide not to continue with your lay away, I will not refund the any lay away payments you have made towards your doll. Once again deposits are not refundable. Can I make changes to my order after I order my baby? After you have reserved your baby in an edition, I order all the clothing and supplies to make your baby. There are some changes that I will accommodate, if I have the ability to make the changes; like hair and eye color, but I will not be able to change the gender of your baby. Can I sell the "Spot" for my baby? To avoid confusion, I will not transfer your baby to another buyer. You will be responsible to finish the transaction you started with me, and I will receive all payments from you. However, when your baby is ready to be shipped, I will ship your baby, to the shipping address you choose. If you decide to ship your baby to an International address, please remember there are be an additional charge for shipping internationally. Is Janika Available? I am sorry Janika has sold out. She is a limited edition of 12 dolls. I do not have any more available. What was Janika's price? Her price was $2395.00 shipped in the USA and $40 additional shipped internationally. There are no more babies available in Janika's edition. Will you offer any more full body babies like Janika to collectors? Yes, I will be making more dolls like Janika, I will introduce their edition when they become available. How do I go about purchasing one of your babies? I offer my dolls exclusively to the collectors who are on my mailing list. If you are interested in purchasing one of my dolls in the future, please join my email list and you will receive an email when I have another doll available.
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Can I get my baby bald? You can get your baby bald, but the price will be the same for a bald baby. Do you ship Internationally? Yes I do ship internationally, but you will be responsible for all Customs charges and taxes charged by your country. I am not familiar with the customs laws of each respective country, so if there is a particular way you need your doll declared or any restricted items that I can not ship to you because of your import restrictions, to avoid problems please make me aware before I ship your baby. How long does it take to get a response to an email? I work full time Monday through Friday with the dolls, and the weekend I spend with my family. I will not be answering e-mails on the weekends in order to devote more time with my family. I will resume answering e-mails Monday. I have been having tremendous amounts of emails lately, and over the past few months, gradually I have been spending more time each day answering emails. Resulting in me spending less time in the studio making dolls. I work alone and I answer all my emails personally in the morning before I work in the studio and in the evenings after I am finished working in my studio. I often have many emails to answer and I answer them in the order they came in, so when you email me, please allow me time to respond to your email. I have many collectors waiting on their dolls and I have to be fair to them and get their babies home in a timely manner. Spending too much time answering emails means I have less time to get the babies made and sent home to their mommies, as a result I have limited the amount of time I spend answering emails every day. I have placed this frequently ask question page on my web site to alleviate the responses requiring attention, leaving time for more specific responses. I will update this page occasionally as needed.
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